Please note that our shipping process is organized in batches on predetermined dates. We collect orders over a period of 10 days, after which all orders are shipped together on a specified shipping date. This date is clearly indicated on our website and marks the start of shipping for the current batch.
Our products are manufactured in Japan.
Shipments are scheduled on a first-paid, first-ship basis based on the order in which full payment is received.
Our products are shipped as computer accessories and are tax-free for customs purposes.
Orders of up to 4 devices typically do not incur customs fees; however, larger orders may be subject to customs duties depending on your country’s regulations.
Shipping is carried out via DHL, UPS, Courier, or WAE.
The estimated delivery time is 5 to 7 business days from the shipment date.
Once your order is shipped, you will receive a tracking code via your account and email.
You can monitor your order status in your account under the “Orders” section with the following statuses:
Awaiting Payment: Payment not yet confirmed.
Paid: Payment has been received.
Processing: Order is being prepared, tested, and packaged.
Shipping: Shipment is with the carrier.
Completed: Order successfully delivered.